Granting Facilities from the Loan Funds Managed by the ICT Ministry
Service Code 13061382000

Service Description: In order to help invest in the field of ICT and support development projects that create employment or export goods and services by the private and cooperative sectors with an approach to creating employment, the ICT Ministry provides financial support in the form of loans to startups, businesses, freelancers, etc. in return for submitting a plan for a project, product, or service. This support is provided through a long-term and structured process.


Service Level Agreement
Granting Facilities from the Loan Funds Managed by the ICT Ministry

Service Code 13061382000

1. Introduction
This plan has been prepared based on the instructions of Section 1 to 9 of Paragraph A, Note 18 of the Single Act of the Budget Legislation for the whole country for the year 2022 and Paragraph (e) of note 18 of the Budget Legislation for the whole country for the year 2022. The focus of this plan is to resolve existing problems in the ICT industry in various areas to help invest in programs to achieve growth and production, support the export of goods and services, support domestic manufacturing, and support development plans or projects.
The purpose of this agreement is to track applicants and provide information, increase quality, and facilitate and expedite the provision of services subject to this agreement.
2. Objective
The purpose of this Service Level Agreement is to agree on the quality of delivery of managed funds and facilities to applicants in order to provide the quality of service provided by the ICT Ministry. This statement specifies the level of mutual agreement regarding this service, monitoring methods and organizational responsibilities, if required.
3. Responsibility
In order to help invest in programs to achieve growth and production, support the export of goods and services, support domestic construction, support development plans or projects, and create employment in the private and cooperative sectors, the ICT Ministry is authorized to provide its facilities with topics and subject provided for by local laws and regulations, according to which the executive body is authorized to create and implement policies.
• The Planning and Budget Organization and the Supreme Employment Council agree to provide service and/or product support in the following order:
• The ICT Ministry is authorized to formulate and implement policies for the development of employment and development of the industry for all those who are interested in finding services that are the subject of this agreement, the documents of which are as follows (Insert the laws and regulations, according to which this executive body is authorized to formulate and implement policies in the said area.)
4. Mutual obligations of the service recipient and the executive body
The duties of the Working Group 
The Managed Funds Facilities Working Group, which is assigned by the decree of the ICT Minister, is responsible for reviewing, approving, disapproving, determining the fee rate, repayment period, and grace period. 
The Secretariat's duty 
- In the case of submitted plans, after the initial review and completion of documents, the plans will be submitted to the specialized committee/committees for evaluation and technical and economic justification within 15 working days, and then sent to the working group for further approval.
- Decision-making on the level of facilities and other conditions is made by the working group after the files are referred to the secretariat.
- The result will be announced through the secretariat to the applicant within 15 days to refer to the institution, and the applicant must submit the required documents to the institution. In the event of rejection, the submitted proposal or request will be notified to the applicant in writing and with the reasons.
- After the approval of the facilities in the working group, the approval is communicated to the working group and the institution.
- The remuneration of the institution of the agency according to Article 13 of the Executive Regulations Clause (i) of Article 28 of the law on the addition of articles to the law of the organization on part of the financial regulations of the state 2 will be announced by the Secretariat and included in the contract of agency.
- If required, it is possible to change some of the cases specified in the general regulations and accept the plans with the proposal of the secretariat and the approval of the working group and the approval of the program and budget of the organization
Job applicant’s duties
• Applicants for these facilities must submit their documents only through this department.
• If, after completing the forms and handing them over to the bank, the applicant is unable to complete the service within the 30-day period, the case will be dismissed and the applicant must apply again.
• The cases related to the form Service Information/Service Management" at the address irantavanafarin.ito.gov.ir are detailed in relation to the time of completion of the service, the manner of service and the time of service, and all the details of the service are mentioned by the department.
5. Costs and payments
All costs for this service are free.
6. Performance Period
This Service Level Agreement is valid as per Clause A, Note 18 of the National Budget Law 2022until 01/06/2023 and Clause (e) of Note 18 of the National Budget Law 2022 bearing the signature of the honorable ICT Minister. This Service Level Agreement is valid for the maximum period of time mentioned above, i.e. until amended, replaced or signed by mutual agreement of both organizations. At the end of the aforementioned period, a new Service Level Agreement will be created and signed to continue providing services.
7. Termination of agreement
In the event of failure to secure funding, or the approval of applicable laws and regulations regarding the suspension, transfer, or change in the main processes of the subject matter of the services, this agreement will be considered null and void from the date of approval of the subject matters.

Service Survey
Survey of the service 13061382000
1. Satisfaction with the way in which information is provided about the steps in performing the work 
Very Poor / Poor / Average / Good / Excellent 
2. Satisfaction with the way in which information is provided about the documents required to provide the service 
Very Poor / Poor / Average / Good / Excellent 
3. Satisfaction with performing the work based on administrative criteria and the absence of personal judgments 
Very Poor / Poor / Average / Good / Excellent 
4. Satisfaction with the behavior, guidance, and accountability of the relevant official
Very Poor / Poor / Average / Good / Excellent
5. Level of satisfaction with amenities and service delivery environment 
Very Poor / Poor / Average / Good / Excellent
6. Level of satisfaction with the timeliness and transparency of handling complaints, comments, and suggestions 
Very Poor / Poor / Average / Good / Excellent
7. Level of satisfaction with the guidance and responsiveness of employees to clients and tracking the status of requests
 Very Poor / Poor / Average / Good / Excellent
8. Level of satisfaction with the accuracy of employees in performing work so that there is no need to rework 
Very Poor / Poor / Average / Good / Excellent
9. Number of times visiting the organization to receive service
Very Poor / Poor / Average / Good / Excellent
10. Commitment and adherence to the time of service provision in the Service Receipt form
Very Poor / Poor / Average / Good / Excellent
11. The rate of referral to different departments and sections to receive service 
Very Poor / Poor / Average / Good / Excellent
12. The level of satisfaction with the orderliness and ease of access to people and facilities to receive service 
Very Poor / Poor / Average / Good / Excellent
13. The level of satisfaction with receiving the required documents and information at once online or in person by the device
Very Poor / Poor / Average / Good / Excellent
14. Providing repeated information (copy of ID / birth certificate, national card, providing information multiple times) to different units 
Very Poor / Poor / Average / Good / Excellent
15. Feeling the need for orders and recommendations to receive services 
Very Poor / Poor / Average / Good / Excellent
16. Feeling satisfied with the overall service received
Very Poor / Poor / Average / Good / Excellent


Service ID 

Receive ID
Managed Funds Loan 
Service Code: 13061382000 
Creation Date: 31/12/2022 
Revision Date: 31/12/2023 
Process Objective: Review, document, and make necessary decisions to grant loans of managed funds to applicants.
Scope of Application: The project has provincial/national coverage.
Process Description: During this process, the applications of loan applicants for managed funds are reviewed and a decision is made on the approval or rejection of the application and the allocation amount in a specialized committee and working group, and finally the applicant is introduced to the operating bank.
Inputs:
1. Information from the completed application form 
2. Business plan document if required
3. Feasibility study document if required
4. Legal and identity documents 
Outputs: 
1. Letter of introduction to the agent bank
2. Letter of notification of results to the applicant 
3. Completed application file
Required knowledge: Mastery of relevant laws, regulations, and regulations, office automation 
Requirements and Necessities: Access to the active loan system - step-by-step approval by relevant specialized authorities and form circulation 
Client: All applicants active in the field of ICT products and services
Process performance indicator: Duration of review and announcement of results (.....working days)/Expected duration (.......working days) 
Process maturity level: Level 3 - Defined (The process has been defined and approved based on documentation)

Partnership Strategy Statement
Partnership Strategy Statement
Service of Granting Facilities from the Loan Funds Managed by the ICT Ministry
We would like to bring it to the attention of all stakeholders, applicants and interested parties that the ICT Ministry welcomes participation in this service as follows: 
The ICT Ministry will make all its issued regulations, including circulars, regulations, manuals and executive regulations related to Clauses (a) and (h) Note 18 of the Budget Law 2022, publicly available for public review for a period of 2 weeks prior to notification through its electronic portal, and after receiving public opinions and constructive criticisms, it will take measures for correction and approval and then notification.
The ICT Ministry will continuously review the comments of the applicants for the facilities in Paragraph (a) and the plans in the Paragraph (h) of Remark 18 of the Budget Law 2022, and after reviewing the current laws and regulations related to the services of the facilities, it will take action if necessary.

Granting Facilities

Contact information of the ICT Ministry’s Secretariat
Telephone: (+98-21) 88465027
Fax: (+98-21) 88466035