The Minister of Information and Communication Technology Seyed Sattar Hashemi urged the Telecommunication Company of Iran (TCI) to continuously monitor people’s satisfaction, stressing that the firm shall avoid unhealthy competition.
He made the remarks on Wednesday during a weekly meeting with
the ICT Ministry’s directors supervising the performance of the ministry’s affiliated
departments and subsidiary organizations.
“TCI must periodically measure and monitor people's
satisfaction with its services,” Hashemi reiterated, “It is an important step
towards transparency and improving the quality of services.”
“TCI is a large and influential company which is required to move
towards providing value-added services and avoiding unhealthy competition.”
The ICT Minister also appreciated TCI’s performance in
maintaining communication services and connecting subscribers quickly during
the Israel-US war.
Referring to his recent meeting with members of the parliamentary
Article 90 Commission, Hashemi also stressed continuous interaction with
people's representatives.
“The main mission of all ICT sectors is to provide services
to the people. Therefore, it is necessary to hear the concerns and demands of
citizens through their representatives and take action to resolve them.”
Stating that ICT is a specialized and non-political field, he
added: Accurate and expert response to people's demands should always be on the
agenda of the officials in this sector.
From Network Operator to Service Provider
The minister hailed the status of the TCI in Iran’s telecom
industry and stated: This company should behave nobly commensurate with its
position, and avoid entering unhealthy competition.
He further reiterated innovation and transformation in the company's
business model.
"It is expected that TCI will move from a purely
network-oriented company to providing diverse services."
Terming as valuable the firm’s approach in the field of
digital content and games, Hashemi urged the TCI to continue on the path.
During the meeting, the minister held a direct phone call
with a subscriber through the TCI’s 2020 call center enquiring the customer about
its degree of satisfaction with the company’s services.
The meeting ended with a positive note as the TCI directors
presented the report on the progress and challenges of implementing the fiber
optic project in the metropolitan cities.